Frequenlty Asked Questions

During check out or down the bottom of the webpage and in the “Account” menu, select “Create Account” and enter the details you will be asked for. 

At the bottom of the web page and in the “Account” menu, selecting “My Account” and entering the needed information you will be asked for.

In this case, select “I forgot my password”, on the login screen. You will be asked to fill in your e-mail and select “Reset Password”. You will then receive an e-mail with  instructions about the process.

You can contact us via the contact form you can find at “Contact” unit, or by phone at +30 22530 23583 during our shop’s working hours, or through e-mail at [email protected]

You are able to search for jewelry based on category. After you pick a jewel, you can find extra information about it at its screen, also more photos of it. If you need to, select the option it suits you, such as size or length. Then, you can add the product to your basket. After you can complete your order, registering the required information. You can access your basket anytime you want by selecting its icon on the top, right-hand side of the screen to add or remove products

PAYMENT METHODS

 

b) This payment method is not available for customers out of Greece.

  •  PayPal.    All major Credit, Debit or Prepaid Card, via PayPal
  • Cash on delivery only for greek customers.
  • Bank transfer  to the following banks

GR6601103610000036174471916        NATIONAL BANK OF GREECE S.A.
Κωδικός SWIFT / BIC: ETHNGRAA

GR2102604630000970100098086      EFG EUROBANK ERGASIAS S.A.
Κωδικός SWIFT / BIC:  ERBKGRAA

All prices include VAT 17%. The order will be send when the payment clears.

Payments are made in euros.

In order to use any discount coupon, fill in the code in the special field you will find at the shopping basket before you complete your order.

 

All our jewelry are coming gift wrapped in eco friendly wrapping

Box or small paper pouch.

Creating a User Account gives you the following possibilities::

  • The information you entered is already stored and appears automatically in each transaction.
  • You have access and you can look at your entire order history.
  • You can add products at your wish list and go back to them any time you want.

Also if you please you can

  • Register in our news letter and receive 15% off discount coupon for your next order . You will be the first to get announcements and updates for new series and promotions.

Orders are shipped Monday through Friday via Hellenic Post Elta Registered First Class International Air Mail with Signature Confirmation. Your package will be delivered by your National Post Carrier and must be signed for upon delivery. If you prefer to be sent with out signature please leave us a note when you check out.

Your package will have a tracking number, however kindly note that online tracking is not supported by some National Post Carriers. For example, Australian and Canadian Post do not offer online tracking for international registered mail. 

Almost all our jewelry are ready to dispatched between 1 – 3 business days.

However for custom order jewelry or custom size it will take 5-8 business days.

The delivery time depends on destination.

ESTIMATED SHIPPING TIMES after dispatching:
Europe: 4 – 10 business days (except Spain and Italy, which some times needs up to 20 business days).
United States: 5 – 15 business days.
Australia: 10 – 25 business days.
Canada : 10 – 30 business days.
Latin America: 1 – 4 months.
Other Countries : 10 – 45 business days.
Please keep in mind that during peak seasons for the Posts like Christmas & holidays, it might need extra time.

I can guarantee the dispatched time and  I’ll do my best to meet these shipping estimates, but I  cannot guarantee them

If for any reason you are not pleased with your purchase please contact us first to resolve the issue

The following items can’t be returned or exchanged.

Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
  • Custom or personalized orders
  • Items on sale

You can exchange the product you ordered within 14 days since the day of its arrival. It should not been worn and should be in the same condition as it was when you received it. It must be returned and inform us which piece of jewelry you want to exchange it.

You can return your product within 14 days for exchange or full refund. Please inform us first.
Buyers are responsible for return shipping costs.
If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Unclaimed parcels returned to us  will not be refunded and an additional shipping fee will be necessary to send them again .

The return address is :

Nelly Maragkou

Kalloni 81107

Lesvos

Greece

phone +30 22530 23583

 

Please if you want to cancel your order request a cancellation within: 6 hours of purchase.

Cancellation exceptions

If your order is already shipped, I cannot accept cancellation.
If your order is custom, or personalized and I have already start to work on it, I cannot accept cancellation.

 

All metals will scratch with wear and silver get tarnish over time. This is normal, however here are some  tips to reduce these effects and avoid further damage:

  • Avoid harsh chemicals such as Perfume
  • Avoid wearing in the Pool or Shower
  • Take off to exercise.
  • Be gentle when wearing on and off
  • Storage your jewelry in separate pouches
  • Keep them in your jewelry box away from moisture

Use a lint free soft cloth dipped in warm water and mild soap to clean smudges, fingerprints and day-to-day tarnishing.